Technical Support Questions
If you have a question that is not listed here,
please contact us.
  • How do I log in?

  • Click on Log In/Out on the menu at the top of the page. Type your firm’s username and password in the appropriate fields; do not copy and paste the login information into the fields, as it may cause the login to fail. Please note that both the Username and Password are case-sensitive. Click “Login.”

  • I’ve forgotten my firm’s username and password. What should I do?

  • Send an email to info@casehomepage.com and we will provide you with your firm’s login information.

  • How do I send a document for service?

  • Fill out and submit the e-Serve Documents form. Upon receipt, our Case Managers will compare your document with the information you provide on your upload form. If there is a discrepancy, we will contact you to confirm that you uploaded the document you intend to serve. Your document is then titled to be consistent with the case’s titling procedure and posted in the appropriate categorical folder.

  • I can’t find my case in the dropdown menu on the e-Serve Documents Form; what should I do?

  • Please ensure that you are using the case name assigned by CaseHomePage to search the list of cases. If you don’t know the case name, you can sign in to browse a list of your firm’s cases. The list you see on the home page when you log in corresponds directly to the list on the e-Serve Documents Form.

    If you have tried logging in to view your list of cases and still need help please feel free to Contact Us and we will be happy to help you with completing the form.

  • How do I send multiple documents for e-Service?

  • You can submit multiple documents with one e-Serve Documents Form. In the “Upload Document(s)” field, drag and drop the documents, or click “Select files” to browse for and select the documents. Progress meters will show when the documents have successfully uploaded to the e-Serve Documents Form. Once all documents are successfully uploaded, click Submit once.

    Note: The maximum file size allowed via the e-Serve Documents Form is 200MB per document. If the documents you need to upload are larger than 200MB each, please divide the documents into smaller pieces to upload. If you have a document that cannot be divided, please contact us at info@casehomepage.com.
  • How can I preview my document before I submit it for e-Service?

  • You can easily preview your file before you select it to be uploaded by changing a view setting inside the window. Instructions on how to accomplish this in Windows 7/8, Windows XP, and Mac operating systems are below.

    Windows 7/8

    1. Fill out the e-Serve Documents form.
    2. Click on the “Browse” button to select your document.
    3. In the upper left corner, click on “Organize.”
    4. Select “Layout.”
    5. Select “Preview Pane.”

    The view will now include a preview pane to view your document within the browser window. You may resize the preview pane and use it to scroll through the selected document, as needed.

    Windows XP

    1. Fill out the e-Serve Documents form.
    2. Click on the “Browse” button to select your document.
    3. Click on the “View” icon.
    4. Select “Thumbnails.”

    The view will now include thumbnails to view the first page of your document within the browser window.

    If the thumbnails are not large enough for you to read easily, you may also right-click on the file and select “Open” to open the file outside of the browser window.

    Mac OS

    1. Fill out the e-Serve Documents form.
    2. Click on the “Browse” button to select your document.
    3. In the “Browse” window, locate the view options in the upper left corner.
    4. Click on the “Columns” view option (the icon will look like three adjacent columns).

    The view will now include a preview pane on the right to view your document within the browser window. You may resize the preview pane and use it to scroll through the selected document, as needed.

  • What file format should I use when uploading a document for e-service?

  • PDF is the preferred file format, but any Microsoft Suite or Corel WordPerfect file is acceptable. Files submitted in any file format other than PDF will be converted to PDF prior to posting on the case website.

  • How do I determine the file size of my document?

  • Right-click on the document’s icon/filename on your computer and select “Properties” from the menu. On the “General” tab, look for the listing next to “Size” to determine the file size of your document.

  • Documents are not opening properly for me. What should I do?

  • If you are encountering blank pages in documents and/or documents that begin to load but then freeze, it is likely caused by the PDF viewer within your browser. Both Firefox and Google Chrome have implemented built-in PDF viewers that may cause errors viewing PDF files online.

    To correct the issue, determine which browser you are using and then follow the instructions for that browser below. If that does not solve the problem, please contact us and we will be happy to assist you.

    Instructions to Change Firefox PDF Viewer

    1. On the Menu Toolbar at the top, click on “Tools.” If you do not have a Menu Toolbar, click on the orange “Firefox” button in the upper left corner and then click on “Options”
    2. Click on “Options”
    3. Click on the “Applications” tab
    4. Scroll down the list until you come to “Portable Document Format (PDF)”
    5. In the right-side “Action” column, select the option that says “use Adobe Acrobat (in Firefox)”
    6. Click “OK”
    7. Close Firefox and re-open it to try again

    Instructions to Change Google Chrome PDF Viewer

    1. In the Google Chrome address bar, type in: chrome://plugins/
    2. Scroll down the list to the “Adobe Reader” plug-in and click on “Enable.” It may require an update; if so, click on the link to run the update before proceeding
    3. Scroll down the list to the “Chrome PDF Viewer” plug-in and click “Disable”
    4. Close Google Chrome and re-open it to try again
  • How do I view a document?

  • There are several ways to view a document that has been served via CaseHomePage.

    Opening a document from your Browser

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. Click on the applicable case website folder.
    4. Click on the applicable categorical folder. If you do not know which folder to choose, click on the “Docket” folder to browse documents sorted by service date.
    Note: Folders on the website may contain sub-folders. Any item with a file folder symbol is  a folder and any item with an Acrobat® symbol is a document.

    Opening a document from your Email

    1. When a document is posted on the site, a notification email is immediately sent to all registered recipients. These emails are sent by “Administrator” and reference the case name in the subject line.
    2. Click on the title of the document referenced in the body of the email (example below). The link will take you to your browser, and the document will open for viewing in Adobe Acrobat®.
    3. The notification email includes an “Appears In” link, which will direct you to the folder in which the served document is stored. You may prefer to click this link to view the document listed with other related documents.
    Note: If you have not saved your login information on the system, you will be prompted for your firm’s login information before the document or folder will open. Check the box next to “Retain Log in for Future” so you won’t be asked to provide your login information in the future.
     

    In the example below, the link to the document is highlighted in yellow, and the “Appears In” link is highlighted in green.

    Notification

  • How can I search for a file?

  • Search by Document Type

    Documents on CaseHomePage are posted and stored in folders by category. You can quickly find a file by browsing to its appropriate folder.

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. Click on the applicable case website folder.
    4. Click on the applicable document type folder (i.e., Correspondence, Discovery, etc.).
    5. Browse the contents of the folder to locate the file you need. The most recent files will always be at the top of the folder.

    Search by Service Date

    All documents posted in the categorical folders are also posted in the chronologically-organized Docket folder.

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. Click on the applicable case website folder.
    4. Click on the “Docket” folder for your case to access all files in the case by date served. The most recent files will always be at the top of the folder.
    NOTE: Some cases may have numerous documents; in that event, the Docket may be divided into sub-folders. Simply click into the sub-folder appropriate for the document you are attempting to find.

    Search Using the Integrated Search Engine

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. Click on the applicable case website folder.
    4. Find the “Search” Box on the top right-hand side of the page.
    5. Enter your search terms in the space provided.
    6. Click “Search”.

    Search Using the Integrated Search Engine (Advanced)

    Follow Steps 1 through 4 above, then…

    1. Click on “Advanced” to the right of the “Search” button.
    2. In the section titled “Search Text Contained In,” leave the box so it continues to read “contains” and enter your search terms in the field to the right of “contains“.
    3. Click the arrow to the right of “Any Part” to define the document attributes that you want to search. We recommend setting this to either “Any Part” or “Title.”
    4. To add terms to your search, click on the “+ add search term” link to the right of the row.
    5. In the section titled “Search Results View Options” click the arrow to the right of “Maximum Results” to increase the maximum number of search results. We recommend setting it to 500.
    6. You can set date ranges for your search by entering information in the fields in the “Limit Search to Date Range” or the “Find Results Using Relative Date” sections.
    7. Scroll to the end of the page and click on the “Search” button.
    NOTE: If you need to change your search parameters you may hit the “Back” button on your browser to change your search terms.

    Search by “What’s New”

    The “What’s New?” button appears on your homepage and searches for anything that has been posted in any of your cases.

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. On your home page, select your terms under the section titled “What’s New.” You can select “in the last hour”, “Today”, “in the last 2 days”, etc. This will provide all items posted within the selected time frame.

    If you are still having trouble finding a document, please feel free to Contact Us.

  • How do I add a bulletin message?

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. Click on the applicable case website folder.
    4. Scroll to the bottom of the page and click on the link to the case “Bulletin Board.”
    5. Click the “Add Topic” button.
    6. Enter the “Title” of your bulletin in the space provided. This is usually the subject of the bulletin, similar to the Subject line of a letter or an email.
    7. Enter your bulletin message in the “Description” field.
    8. When you have finished typing your bulletin message and are ready to post it, click the “Submit” button.
    9. Your bulletin message will be posted to the case Bulletin Board and an email will be automatically sent to all designated recipients.
    NOTE: You may find it convenient to draft your message in Word or WordPerfect before entering it on the Bulletin Board. This way you can check spelling and proof the text you wish to send. Then simply copy and paste the message into the description portion of the bulletin entry page.
  • How do I add a calendar event?

    1. Click on “Log In / Out” on the menu at the top of the page.
    2. Log in with your firm’s username and password.
    3. Click on the applicable case website folder.
    4. Scroll to the bottom of the page and click on the link to the “Calendar.”
    5. Click the down arrow to the right of the word “Add” at the top of the page.
    6. Select “Event.” You should be automatically re-directed to the calendar entry page. If not, hit “Go.”
    7. Enter the “Title” of your event in the space provided.
    8. Enter a “Description” of the event in the space provided (if applicable).
    9. Enter the “Date” your event is to take place by either typing it in the space provided or clicking on the calendar icon to select a date from the calendar. You can scroll to different months by clicking the left/right arrows.
    10. Enter the “Time” that your event is to take place. Click on the down arrows to select the numbers that correspond with the time that your event will fall under. Be sure to check the “am” and “pm” buttons to ensure accuracy.
    11. If your event is scheduled to repeat, you can set the additional dates in the “Repeat” section.
    12. Once you have finished entering the information for the event, click the “Apply” button.
    13. Your calendar event will be posted to the case Calendar and an email will be automatically sent to all designated recipients.
  • How can I obtain a report/list of the files in my case?

  • Please email us at info@casehomepage.com and let us know the files that you want included in your report. We will be happy to compile a list for you.

  • Is there a way to batch download files?

  • Downloading multiple files to your desktop

    1. “Log In” to your account.
    2. Click on the link to the case you wish to enter.
    3. Browse to or search for the files you wish to download.
    4. Check the box on the far left next to the file(s) you wish to download. You can also check the box next to an entire folder if desired, which selects all the files contained within the folder and its sub-folders.
    Note: If you wish to select all of the files on the page, check the box next to “Type” directly under the “Edit Files” drop-down menu.
    1. Click on the “Edit Selected” drop-down menu and select “Zip Files” (the last option).
    2. Click “Confirm.”
    3. Enter a name for your Zip Folder in the “Zip File Name.”
    4. Click “Download Zip.”
    Note: Depending on your browser settings, you may be asked to select the location where you wish to save the zip folder.
  • The volume of emails I receive is inundating my inbox. How can I make it easier to manage?

  • You will receive an email message each time a document is posted on the website, a bulletin message is added or a date is calendared. Each email contains a link to the item posted and a link to the location in which the item can be found.

    When cases are complex, have filing deadlines, or involve numerous parties, many email messages may be generated in the course of a business day. Creating a special folder within your email inbox, and a filter to direct incoming email to that folder, can be extremely helpful in managing service of documents in your case. You might want to direct all CaseHomePage email messages to a single folder, or you could set up a separate folder for each of your cases. Either way, creating rules to manage your email will help you find what you want quickly and easily.

    We have provided instructions on how to create folders and rules in Microsoft® Office Outlook®, Gmail™, and Yahoo!®. Please click on the applicable link to download the instructions for your email system.

  • Emails are being routed to my Junk/Spam folder. Is there anything I can do?

  • Yes, follow the instructions for your email system below. Updating your email account settings may resolve the problem.

    Outlook – Add a Safe Sender:

    1. In Outlook, click on Tools
    2. Click on Options
    3. Under the Preferences tab click on Junk E-mail
    4. Click on the tab that says Safe Senders
    5. Click Add
    6. Type in info@casehomepage.com
    7. Click OK
    8. Click OK
    9. Click OK

    Gmail – Add a Filter:

    1. In Gmail, click on Settings
    2. Click on Filters
    3. Click on Create a New Filter
    4. In the From field, enter info@casehomepage.com
    5. Click Next Step
    6. Check the box that says “Never Send it to Spam”
    7. Click Create Filter

    Yahoo! Mail – Add a Contact:

    1. Click on Contacts
    2. Click Add Contact
    3. Enter first name as Site
    4. Enter last name as Administrator
    5. Enter info@casehomepage.comin the Email Address field
    6. Click Save

    AOL Mail – Add a Contact:

    1. Click on Contacts
    2. Click New
    3. Click New Contact
    4. In the First Name field enter Site Administrator
    5. In the Email1 Field enter info@casehomepage.com
    6. Click Create

    If none of the above apply or following these steps does not solve the issue, please feel free to contact us at info@casehomepage.com.

  • How long will documents be available to me on the site?

  • Documents remain available to you on our site for as long as the case is active. When the case is settled or otherwise closed, you will be given notice that the website will be closed, and the timeline for that action.

  • How do I get exhibits posted on the site?

  • Exhibits can be scanned by you and uploaded to us. They can also be faxed or sent to us via US Mail or courier. We will scan the documents and post them on the website. Be sure to include a letter with your package or a cover sheet with your fax containing clear instructions regarding what the exhibits pertain to. If you are sending more than 100 pages via overnight service, please contact us by either phone or email so that we can plan accordingly, and let you know if we do not receive the documents.